Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Do you offer free shipping?
Yes, we always offer free shipping on all orders, regardless of order value. We believe fashion should be accessible to everyone without hidden fees. By offering free shipping, we want to create a smooth and positive shopping experience for our customers – from the first click to the package arriving at your door.

How do I contact customer service?
We are here for you! Our dedicated customer service team is ready to answer all your questions – whether about products, orders, payments, or returns. You can contact us via our contact page, by sending an email to info@stiligt-stockholm.com, or through our live chat feature located at the bottom of our website. We strive to respond to all inquiries within 24 hours.

What is your return policy?
Your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, we offer simple and free returns within 30 days from the date you received your order. The items must be in original condition, unused, and in their original packaging. Read more about how to proceed on our Returns & Exchanges page. Once we have approved the return, you will receive a full refund to the same payment method used for the purchase.

Do you have size guides?
Yes! We understand how important it is to find the right fit. That’s why we offer clear and detailed size guides for each product. You can find these directly on the respective product page. If you’re still unsure, you are always welcome to contact us – we are happy to help you choose the right size based on your measurements and preferences.

Can I track my order?
Absolutely! Once your order has been processed and shipped from our warehouse, you will automatically receive an email with a tracking number. With this number, you can follow your delivery step by step. You can also track your order directly on our website via the Order Tracking page, so you always know where your package is.

Are your products sustainable and of good quality?
At Stiligt Stockholm, we place great importance on quality and sustainability. We carefully select our products and work with suppliers who share our values regarding sustainable fashion. Our goal is to offer timeless garments that last – both in style and material.

 

Information about the company